A customer satisfaction survey conducted by J.D. Power has placed Microsoft’s Surface tablets ahead of Apple’s iPads. This is the first time Surface tablets have outranked Apple’s products. On a 1,000 point scale, the average score across brands was 841.
Microsoft received a score of 855 and Apple came in at 849. Samsung was just behind with 847.
The Surface tablets came out ahead for a few reasons. Customers use Surface accessories more and seem happier with them, the tablets received the highest I/O connectivity and internal storage ratings, and they scored highest on the “attractiveness of tablet design” category.