LG is offering full refunds for Nexus 5X units affected by a hardware malfunction. When the malfunction is present, the phone enters a boot loop and becomes unusable. Even though the usual solution in a case like this is to repair the phone or provide a replacement, Reddit users have reported being offered refunds.
We’re sorry to hear that you’ve experienced a problem with your LGH790 and appreciate you giving us the opportunity to provide a warranty repair. We have received your device at our repair facility but currently a part to complete the repair is out of stock and is no longer available.
– LG email
LG is offering refunds because the part required for a repair is no longer being made. Customers have no option other than to accept the refund, which will arrive in about four weeks.
The refund offer only applies to units still covered by a warranty.