Australia’s Competition and Consumer Commission is suing Apple for not servicing bricked iPhones that had been repaired by a third-party. The consumer watchdog agency announced the lawsuit on Thursday. It says Apple is in violation of Australian consumer laws.
From September 2014 to February 2016, users were unable to have their iPhones or iPads serviced by Apple. The company refused to restore the devices if they had been repaired elsewhere.
Apple does have a policy that invalidates warranties following third-party repairs, but Australia’s watchdog doesn’t consider that policy to be legitimate or legal.
Consumer guarantee rights under the Australian Consumer Law exist independently of any manufacturer’s warranty and are not extinguished simply because a consumer has goods repaired by a third party,
– Rod Sims, agency chairman